FAQs

Where Is My Order?

Deliivery timescales are estimates.  Whilst most orders are received within this time sometimes, especially during busy times of the year like Christmas or during bad weather, there are delays.  We use Royal Mail for most of our deliveries.  They will not accept a parcel as lost and start the compensation process until at least 10 working days after dispatch for UK orders and 20 working days after dispatch for international deliveries.  If you have not received your order after this time as elapsed, contact us and we will attempt to find out more information.